Frequently Asked Questions

Check out our most frequently asked questions here, if you still need help then please get in touch with our team!

Design and Material

All of our scrubs are made with a high quality stretch fabric. A combination of rayon, polyester, and spandex blend. They are very comfortable, have great movability and are moisture wicking. 

We have a variety of colours available. Classic scrub sets include; Black, Navy, Teal, Royal Blue, Pink, Charcoal, and Burgandy. With the extra colors added to our jogger pant styles; Light Blue, Maroon, Caribbean, Purple, Grey, Navy, and Black. 

The classic pants and the jogger pants are a general length at this moment, however a tall and short selection are COMING SOON! 

Orders

By visiting our website and selecting items to add to cart. Any orders over $150 to receive free shipping! You can also shop via our Instagram (fitrightmedscrubs) or our Facebook (Fit Right Medical Scrubs). 

Payments

We do provide afterpay! As well as Amex, paypal and apple pay, among our forms of payment methods. 

Returns

There is a simple link on our website to request for an exchange or refund. Follow the prompts and complete the online form. Simply place your item(s) in the post and keep an eye out in your junk/spam folder for your confirmation email. 

Shipping

We currently ship to:

Australia

New Zealand

United States

All orders are packed and shipped within 24-48 hours of confirmation of order, excluding weekends and public holidays. 

While it’s business as usual here at Fit Right Medical Scrubs many of our carriers have experienced delays due to changes in work-safety compliance to combat the spread of COVID-19. This combined with increased shipping volumes has caused delays in transit times. 

Once your order is shipped, you will receive an email notification with a link to track your shipment. This link will route you to view the tracking details as your order makes its way to you.

So sorry to hear that you haven’t received your order!

If your order has not been delivered within the estimated window, please contact our team at hello@fitrightmedicalscrubs.com.au as soon as possible.

Please be sure to include your order number and confirm your shipping address.

Unfortunately we cannot be responsible for lost, stolen or delayed in transit parcels.

 Yes, we do offer shipping to PO Boxes and Parcel Lockers.

We do our best to process and ship orders as soon as possible, we regrettably cannot always catch these changes or cancelations.

Requests for address changes or order cancelations should be submitted within 3 hours from the time the order was placed.

Please send your request to hello@fitrightmedicalscrubs.com.au and be sure to include your order number.

For address changes please include the new address in the body of the email.

Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.

We are so sorry to hear that your order was delivered to the incorrect address!

Please contact our team on hello@fitrightmedicalscrubs.com.au as soon as possible.

Be sure to include your order number and confirm your shipping address, so we can have this resolved for you as soon as possible.

Shipping Times & Prices

Australia

Express Shipping |  Flat rate of $14.95 (1-3 Business Days)

Standard Shipping | Flat Rate of $9.95 (3-7 Business Days)

New Zealand

Standard International | Flat rate of $24.95 (6-27 Business Days)

United States

Standard International | Flat rate of $32.95 (6-27 Business Days)

Sizing

We are happy to provide a wide range of sizes for all women! Our scrubs start at XXS (6) and cover to 4XL (22). Chat to us via email, phone or online chat for any size inquiries.